Patient Advice and Liaison Service
A patient advice and liaison service run by the NHS.
Geography: Cornwall
Age Range: All ages
Gender: All
Status/Affiliation: An NHS service.
Brief Description of Project:
This service offers advice and support to patients/clients and their families and carers. It listens to concerns and helps to sort out problems quickly.
Services Offered:
PALS is for anyone - patients, carers, relatives, any member of the public.
If you meet a difficult situation, you don't have to deal with it on your own.
The PALS service can give information about healthcare services.
We can put you in touch with support groups or information services.
We can help you talk about worries or problems you have with healthcare.
We can help you speak about what needs improving, or what you think is good.
Further Comments:
QA review by WCHLC?
Quality Check List reviewed by WCHLC and all documentation is reported to be in place. However, if concerned we suggest you check documentation.
Contact Details:
PALS Co-ordinator
Service Governance, Cornwall Partnership Trust
Trust Headquarters, Porthpean Road
St Austell Cornwall
PL26 6AD
01726 291109
F01726 291207
pals@cpt.cornwall.nhs.uk
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CHLC endeavours to ensure that all the information on this website is accurate and from genuine organisations. We have accepted the information given in good faith and ask that organisations complete a Quality Check List for review. This review enables us to satisfy 'ourselves' that projects are properly constituted and that procedures are in place to vet project staff (in accordance with 'our' understanding of the nature of the project). Where we are unsure, where systems are complex, or where documentation, procedures or systems are still being established, we advise individuals to contact the project manager concerned. Where reviewing has not been completed we advise with the following statement "Reviewing currently in progress".
It is, however, the responsibility of individuals to ensure that they are satisfied that any contacts made via this website and its database are suitable for their needs. The review is only 'our opinion' and we do not check the project documentation or procedures. CHLC (PCDT and its partners Cornwall Council, Penwith Volunteer Bureau and Volunteer Cornwall) take no responsibility for the use of this information. 
